Inbox and chats
Saved replies
Answer common questions in two key presses
Type / in the message box to see your saved replies. Keep typing to filter, use the arrow keys to choose, and press Tab to insert one.
Create them under Canned responses. A reply can be shared with the whole team (owners and admins) or kept just for you. These words are filled in automatically:
- {{visitor.name}}: the visitor's name, or “there”
- {{visitor.email}}: the visitor's email
- {{agent.name}}: your name
- {{company}}: your company name
Still need help?
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