Help center
Short guides for setting up the chat on your website and answering visitors with your team.
Getting started
Create your account and answer your first chat
Installing the widget
WordPress, Shopify, Wix and plain HTML
- Install on any website (HTML)Paste one line of code before the closing body tag
- Install on WordPressAdd the code with a free plugin, no theme editing needed
- Install on ShopifyPaste the code into your theme so it shows on every page
- Install on WixAdd the code as custom code at the end of the page body
- The chat bubble doesn't showThe most common reasons, and how to fix each one
Customizing the widget
Colours, texts, offline form, invitations
- Colours, position and textsMake the chat window match your brand and speak your language
- When nobody is onlineVisitors can leave a message, or you can hide the chat
- Automatic invitationsGreet visitors with a message after a few seconds on a page
- Chat rescue for waiting visitorsAlerts your team and reassures the visitor when a reply takes too long
Inbox and chats
Replying, saved replies, files, transfer, topics
- Answering chatsTabs, assigning, closing and reopening chats
- Saved repliesAnswer common questions in two key presses
- Files and picturesSend and receive images and documents in a chat
- Transferring a chatPass a chat to a colleague or department with a private note
- Topics and ratingsLabel chats by subject and see what visitors thought
Team
Inviting teammates, roles and departments
Reports and goals
Overview numbers, goals and reports
Security
Allowed websites, blocking and login history
Still need help?
Email us and we'll get back to you.