Customizing the widget
Chat rescue for waiting visitors
Alerts your team and reassures the visitor when a reply takes too long
Chat rescue is on by default. If a visitor waits without a reply, your team first gets a repeating sound and a red Waiting label on the chat. A little later the visitor gets a friendly message offering to leave their email.
Change both times and the message under Customize widget → Chat rescue, or switch it off for a website.
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