Privacy policy

This policy covers two groups:

• Account holders: the businesses and their team members who sign up and use the dashboard. For their information, Keybridge Web Solutions LLC decides what is collected and why.
• Website visitors: people who visit a website where one of our customers installed the chat. For their information, our customer (the website owner) decides what is collected, and we handle it on the customer's behalf. See our data processing note.

• Your email address, name, password (stored only in scrambled form by our login provider) and profile photo, if you add one.
• Your company name and your role in the team.
• Login history: when you log in and out, your internet address, approximate country and type of device. Kept for 1 year, for security.
• An activity log of actions taken in the dashboard, such as closing a chat or changing the widget. Kept for 1 year.
• Your settings and the content you create, such as saved replies, topics and departments.
• Your plan, trial dates and the website your trial runs on. For paid plans: Paddle's customer and subscription numbers and the status of your subscription (not your card details).

When the chat is installed on a website, the following can be collected about its visitors:

• Internet address (IP) and the approximate country it belongs to.
• The pages viewed, the page they came from, how long they stay, their browser, device, language and time zone.
• Chat messages, and the name, email address or phone number if the visitor chooses to give them.
• Files and pictures sent in the chat. These are deleted 90 days after they were sent.
• Ratings and comments the visitor gives after a chat.

Visitors who never start a chat are removed after 30 days without a visit. Chats are kept for as long as the website owner's account exists, unless the owner asks us to delete them.

• To provide the service: show chats in the inbox, deliver messages, show live visitors and reports.
• To keep accounts and the service secure, for example to detect logins from new devices and to block abuse.
• To answer questions you send us.
• To meet legal obligations.

• We do not sell personal information, and we do not share it for advertising.
• We do not use tracking or advertising cookies.
• We do not use the content of chats for anything other than providing the service to the website owner.

We use a small number of companies to run Keychatly:

• Supabase: database, file storage and logins. This is where account and chat data is stored.
• Namecheap: hosting of the website and dashboard pages.
• Cloudflare: delivers the website and dashboard pages quickly and protects them from attacks.
• Paddle: takes payments for paid plans as our reseller. Paddle receives your billing details directly; we don't see or store your card number.

These providers may store information outside your country, including in the United States. If we add other providers, for example for sending emails, we will update this list.

Keychatly saves a few small items in your browser, such as your login and the chat window's visitor key, and no tracking cookies. The full list is on our cookies and local storage page.

Each company can only see its own chats and visitors. Connections are encrypted, files are private and are opened through links that expire after 1 hour, and team members can be logged in on one device at a time. No system is perfectly secure, but we work to protect your information.

You can ask to see the personal information we hold about you, to correct it, or to delete it. Email [email protected] and we will reply within the time the law requires.

California residents have the right to know what personal information is collected, used and disclosed, to ask for it to be deleted or corrected, and not to be treated differently for using these rights. We do not sell or share personal information as those words are defined in California law.

Website visitors: because the website owner controls your information, it is usually quickest to contact them. If you contact us, we will pass your request to the right website owner.

Keychatly is a service for businesses and is not meant for children. Account holders must be at least 18 years old.

We may update this policy. The date at the top shows when it last changed.

For privacy questions, contact Keybridge Web Solutions LLC, California, USA, at [email protected].